Privacy Policy

Last updated: June 2026

1. Data Controller

The data controller responsible for processing your personal data is TERRAINMO.AI, an AI-powered boutique real estate agency operating at www.terrainmo.ai, contact email: [email protected].

2. Data We Collect

We may collect the following categories of personal data when you use our website or interact with Sofía, our AI sales assistant:

• Name and surname
• Email address and phone number
• Country of residence and nationality
• Property preferences and investment interests
• Conversation content submitted through our AI chat
• Technical data: IP address, browser type, pages visited, session duration
• Cookies and similar tracking technologies (see our Cookie Policy)

3. Purpose and Legal Basis

We process your data for the following purposes:

• Pre-contractual steps: To respond to enquiries and provide property information (Art. 6(1)(b) GDPR)
• Legitimate interest: To improve our services, AI assistant performance and website analytics (Art. 6(1)(f) GDPR)
• Consent: To send marketing communications, if you have opted in (Art. 6(1)(a) GDPR)
• Legal obligation: To comply with applicable law and regulations (Art. 6(1)(c) GDPR)

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described above. Lead and enquiry data is retained for up to 3 years from last contact. You may request deletion at any time (see Section 7).

5. Data Sharing

We do not sell your personal data. We may share it with:

• Property developers — only with your explicit consent, to facilitate property visits or reservations
• Technology processors — Anthropic (AI), ElevenLabs (voice), D-ID (avatar), Google (analytics/CRM), Cloudflare (hosting), Resend (email)
• Legal authorities — when required by law

All processors are bound by data processing agreements and operate in compliance with applicable data protection law.

6. International Transfers

Some of our processors are based outside the European Economic Area (EEA). In such cases, transfers are safeguarded by Standard Contractual Clauses (SCCs) approved by the European Commission or equivalent mechanisms.

7. Your Rights

Under the GDPR and applicable Spanish data protection law (LOPDGDD), you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Request erasure ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent at any time (without affecting prior processing)
• Lodge a complaint with the Spanish Data Protection Authority (AEPD): www.aepd.es

To exercise any of these rights, please contact us at [email protected].

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure, including HTTPS encryption, access controls, and regular security reviews.

9. Minors

Our services are not directed at persons under 18 years of age. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. The date of the latest revision appears at the top of this page. Continued use of our website following any update constitutes acceptance of the revised policy.

11. Contact

For any privacy-related enquiry: [email protected] · +34 613 273 458